topic New Hub Issue in Broadband

New Hub Issue

Sparky1968 — Mon, 31 Mar 2025 17:41:42 GMT

Hi there. I have connected my new Sky Hub as per the guidance and all green lights are on however I am unable to connect to it by using the password provided with the hub. Also I have a hard wired connection between my hub and Sky Q box which is also not working. Please can you assist?

Re: New Hub Issue

Tom-W19 — Tue, 01 Apr 2025 07:45:48 GMT

Hi @Sparky1968

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: New Hub Issue

jamesn123 — Tue, 01 Apr 2025 10:24:56 GMT

@Sparky1968

Have you checked you are typing the password correctly, its case sensitive and some letters look like numbers & vice versa.