Internet is. It working

Alison_fox5 — Mon, 31 Mar 2025 15:25:23 GMT

Hi I have had nothing but connection problems since my new fibre has been installed. It all looks like it's working but non of the devices will collect to the wifi and when it does connect it's so slow. Today it's not working at all! And I have tried all the reset advice

Re: Internet is. It working

Daniel0210 — Mon, 31 Mar 2025 15:27:17 GMT

@Alison_fox5 wrote:

Today it's not working at all!

@Alison_fox5
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

topic Internet is. It working in Broadband

Internet is. It working

Re: Internet is. It working