topic Internet not working in Broadband

Internet not working

Kevin171018 — Mon, 31 Mar 2025 12:07:27 GMT

Can someone help

Re: Internet not working

Cjinx — Mon, 31 Mar 2025 12:11:04 GMT

Mins not working either but it's saying it's fine.

Re: Internet not working

caesarome — Mon, 31 Mar 2025 12:30:55 GMT

@Cjinx @Kevin171018

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Internet not working

Anonymous — Mon, 31 Mar 2025 14:43:32 GMT

I had this yesterday and today. Best fix I found is to leave sky and go with another provider. Hopefully it will solve the issue.