topic Re: Red light LOS on ONT in Broadband

Red light LOS on ONT

chopra5 — Mon, 31 Mar 2025 11:56:38 GMT

No signal, need help. Switched everything on and off 10 times. Still seems I have a loss of service in the Cardiff area. Any ideas on the Red LOS light on ONT box?

Re: Red light LOS on ONT

cookiemonsteruk — Mon, 31 Mar 2025 12:04:29 GMT

@chopra5

You would need to call sky to report it

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: Red light LOS on ONT

Chrisee — Mon, 31 Mar 2025 12:06:14 GMT

@chopra5 simply means the ONT has Lost its Optical Signal. Unless the Service checker in the My Sky app run over a mobile connection tells you Sky are already aware of an issue affecting your line then call Sky to report it. Openreach will need to check the connection which is normally done within 2 to 3 days.