topic Re: Connecting To The Internet in Broadband

Connecting To The Internet

ClintRitchie — Mon, 31 Mar 2025 07:52:57 GMT

I have just moved over from Virgin to Sky, I am disabled and unable to set my box up for myself, I need to get a telephine number I can contact Sky but unable to, my internet gets cut off today, can anyone help me please?

Re: Connecting To The Internet

Anonymous — Mon, 31 Mar 2025 08:09:58 GMT

Hi @ClintRitchie

You can use the Sky Help portal to contact Sky. If you want to speak to somebody, you can click "Need more help?" at the bottom, and within that content you will see a phone number (we can't post phone numbers in this community).

Re: Connecting To The Internet

ClintRitchie — Mon, 31 Mar 2025 08:17:15 GMT

I really need someone to help me.

Re: Connecting To The Internet

Anonymous — Mon, 31 Mar 2025 08:25:00 GMT

@ClintRitchieyou said you needed the phone number, unless I misunderstood, which my previous post gave instructions for.

Can you clarify what you're needing help with, including which Sky products so we can advise better please?

Re: Connecting To The Internet

ClintRitchie — Mon, 31 Mar 2025 08:46:23 GMT

I am 79 years old with 2 artifical fips, disabled, had 19 operations, and it is not easy for me. My ubderstanding was a engineer was going to help me.

Re: Connecting To The Internet

ClintRitchie — Mon, 31 Mar 2025 09:40:45 GMT

It is my sky internet box. My Virgin internet runs out tonight.

Re: Connecting To The Internet

Chrisee — Mon, 31 Mar 2025 09:47:55 GMT

@ClintRitchie unless you are having a new line installed then Sky/Openreach do not send out an engineer. In the packaging with your new hub should be a leaflet showing excatly how to connect it up. Plugs are colour coded so it is pretty simple to do.

If you have additional needs you can register with Sky's accessibility team who can provide extra help see https://skyaccessibility.sky

Re: Connecting To The Internet

Anonymous — Mon, 31 Mar 2025 10:00:27 GMT

+1 for the Sky Accessibility suggestion. That team is really good and will go out of their way to assist within their remit.