topic Re: No internet in Broadband

No internet

MT25 — Sun, 30 Mar 2025 20:08:10 GMT

Can't connect to internet. I can connect to router fine but no internet

cookiemonsteruk — Sun, 30 Mar 2025 20:19:04 GMT

What colour are the lights on the router?

MT25 — Sun, 30 Mar 2025 20:31:57 GMT

All green except the voice light which is amber

cookiemonsteruk — Sun, 30 Mar 2025 20:37:58 GMT

Do you have any other means of contacting sky? We can escalate direct to sky for an online community chat to save you the hassle

MT25 — Sun, 30 Mar 2025 20:41:11 GMT

I'm not sure of the best way to contact them to be honest so it would be great if I can use this forum

cookiemonsteruk — Sun, 30 Mar 2025 20:43:52 GMT

Please keep an eye on this forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

MT25 — Sun, 30 Mar 2025 20:45:42 GMT

OK thanks for your help

cookiemonsteruk — Sun, 30 Mar 2025 20:46:50 GMT

You should receive the chat invite tomorrow

Greenfingers001 — Mon, 31 Mar 2025 09:37:56 GMT

Thanks for escalating this. We’ve sent @MT25 an invite to chat.