topic Martin in Broadband

Martin

Car_15 — Mon, 31 Mar 2025 08:43:09 GMT

Had my sky for less than a month and there is no Internet this morning, no light on the box to indicate anything. I'm absolutely furious that I'm having issues already. Plugged the box in to other sockets to see if it's the plug socket and no it's faulty equipment

Re: Martin

caesarome — Mon, 31 Mar 2025 09:16:44 GMT

@Car_15

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Martin

Car_15 — Mon, 31 Mar 2025 10:03:05 GMT

Thank you I will try all this when I get home.