https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/4948828#M476854 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4363815">@Ashleigh364</a>&nbsp;</P> <P>You could try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 31 Mar 2025 04:38:43 GMT caesarome 2025-03-31T04:38:43Z https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/4948809#M476849 <P>I've tried turning my hub on and off multiple times disconnecting all wires and connecting however on my app it still says there is a problem with my hub. I have followed all the steps and guides provided but still no success.&nbsp;</P> Sun, 30 Mar 2025 22:56:10 GMT https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/4948809#M476849 Ashleigh364 2025-03-30T22:56:10Z https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/4948828#M476854 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4363815">@Ashleigh364</a>&nbsp;</P> <P>You could try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 31 Mar 2025 04:38:43 GMT https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/4948828#M476854 caesarome 2025-03-31T04:38:43Z https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/4948941#M476886 <P>My WiFi gone off yesterday morning and won't come back on.</P> Mon, 31 Mar 2025 08:55:15 GMT https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/4948941#M476886 Ashleigh364 2025-03-31T08:55:15Z https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/4948959#M476887 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4363815">@Ashleigh364</a>&nbsp;</P> <P>I have moved your post to the one you already made on this issue so what was the result of the line tests you ran ?</P> Mon, 31 Mar 2025 09:14:55 GMT https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/4948959#M476887 caesarome 2025-03-31T09:14:55Z