Broadband connection keeps dropping connection

Terry247 — Sun, 30 Mar 2025 19:38:46 GMT

I upgraded my services with Sky 2 weeks ago and had a new hub installed

now on the regular my broadband connection keeps dropping after being told I will get faster and better broadband and connection

I've rebooted (still counting) 6 times in Those 2 weeks

do wait patiently till it fixes or contact Sky to either problem solve or possibly cancel the agreement

Re: Broadband connection keeps dropping connection

caesarome — Sun, 30 Mar 2025 20:52:37 GMT

@Terry247

You could try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Broadband connection keeps dropping connection in Broadband

Broadband connection keeps dropping connection

Re: Broadband connection keeps dropping connection