No broadband

Emmatyrrell1990 — Sun, 30 Mar 2025 09:37:50 GMT

No broadband

Re: No broadband

Emmatyrrell1990 — Sun, 30 Mar 2025 09:39:29 GMT

Need asap I have disabled children who rely on internet

Re: No broadband

Daniel0210 — Sun, 30 Mar 2025 09:42:02 GMT

@Emmatyrrell1990

There is an outage in parts of Cornwall if you're based there.

Otherwise, if you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

topic Re: No broadband in Broadband

No broadband

Re: No broadband

Re: No broadband