topic Re: No connection in Broadband

No connection

Knowleschris — Sat, 29 Mar 2025 13:48:01 GMT

My sky internet has been down since Thursday night I have tried absolutely everything the helpdesk has said and nothing is working, I have had to miss 2 days of work because of this issue is there a fix the broadband just has a red light and when I check it on the sky website, it says there is a problem but they don't know how to fix it.

Re: No connection

caesarome — Sat, 29 Mar 2025 13:54:44 GMT

@Knowleschris

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No connection

Daniel0210 — Sat, 29 Mar 2025 13:58:18 GMT

@Knowleschris
For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault.