topic Re: Canon MG3650S printer won't connect to Wifi in Broadband

Canon MG3650S printer won't connect to Wifi

WilkoPaul — Wed, 11 Sep 2024 19:19:50 GMT

Hi, I originally had a sky hub when I originally connected my canon mg3650s printer to through wifi worked fine. I've recently received at sky hub max router which will not connect to! 6 hours later put my old router back on and the printer connects, as I need it for work.. I'd upgraded to ultra fast Internet so I'm a bit disheartened as sky arnt really helping, any help in simple terms would be gratefully received thank you.

Re: Canon MG3650S printer won't connect to Wifi

jamesn123 — Fri, 13 Sep 2024 11:41:53 GMT

Hi @WilkoPaul

I would note that the printer is approaching 10 years old now so its possible it does not like the WiFi 6 features of the newer Sky hub.

You can try and get it to connect by temporarily switching off 5ghz for the router in the My Sky app, then seeing if the printer will connect to a 2.4ghz only signal.

Re: Canon MG3650S printer won't connect to Wifi

WilkoPaul — Fri, 13 Sep 2024 11:43:49 GMT

Thanks for your reply, how do I turn it off please?

Re: Canon MG3650S printer won't connect to Wifi

jamesn123 — Fri, 13 Sep 2024 11:49:55 GMT

@WilkoPaul

Go to the My Sky app, go to the Max Hub's settings, click on Advanced Settings, click on the Disable WiFi button, dismiss the warnings that come up and you will see two controls, disable the 5GHz band.

Re: Canon MG3650S printer won't connect to Wifi

WilkoPaul — Fri, 13 Sep 2024 11:52:26 GMT

Fantastic that works, thank you so much.

Re: Canon MG3650S printer won't connect to Wifi

Ozcarwilde — Fri, 28 Mar 2025 18:19:54 GMT

Hi. I'm having exactly the same problem with the same printer as upgraded to the max hub this week and have seen your question and answer.

Can you tell me did you enable the 5 GHz again for other devices to connect to once you got the printer to connect to the 2.4 GHz? And did the printer remain connected to 2.4? Hope you don't mind my question, I'm not very tech savvy.

Thanks

Re: Canon MG3650S printer won't connect to Wifi

WilkoPaul — Sat, 29 Mar 2025 11:43:12 GMT

Hi yes back on 5ghz and it still works ok

Re: Canon MG3650S printer won't connect to Wifi

Ozcarwilde — Sat, 29 Mar 2025 12:04:36 GMT

Great many thanks for your reply.

Re: Canon MG3650S printer won't connect to Wifi

WilkoPaul — Sat, 29 Mar 2025 12:16:36 GMT