No internet

Craig179 — Sat, 29 Mar 2025 10:33:07 GMT

Our internet is going off all the time .. this started on Wednesday evening

Re: Broadband keeps disconnecting

Craig179 — Sat, 29 Mar 2025 10:26:33 GMT

Good morning

Re: Broadband keeps disconnecting

Daniel0210 — Sat, 29 Mar 2025 10:37:15 GMT

@Craig179 wrote:

Good morning

@Craig179

Good morning. Have you a broadband question that customers here can help you with?

Edit:

No need for two threads.

If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

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No internet

Re: Broadband keeps disconnecting

Re: Broadband keeps disconnecting