topic Re: Broadband keeps disconnecting in Broadband

Broadband keeps disconnecting

PrakharMathur — Fri, 28 Mar 2025 11:26:02 GMT

Hi My wifi is having some troubles as the devices keep disconnecting after sometime. It says captive portal detected and disconnects. The health on my sky app still shows all working but doesn't seem to be. It's an intermittent problem. Can this be checked please?

Re: Broadband keeps disconnecting

Tom-W19 — Sat, 29 Mar 2025 09:26:43 GMT

Hi @PrakharMathur

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband keeps disconnecting

PrakharMathur — Sat, 29 Mar 2025 10:35:53 GMT

Thanks for the update.