topic Re: Have no network connection in Broadband

Have no network connection

Lash2 — Fri, 28 Mar 2025 21:58:25 GMT

Have internet on all devices but can only watch normal tv as screen states no network connection. I have followed instructions to reset but no good

Re: Have no network connection

caesarome — Fri, 28 Mar 2025 22:26:02 GMT

@Lash2

Can you access the internet on other devices like phones and tablets ?

Re: Have no network connection

KathyJ — Sat, 29 Mar 2025 07:24:57 GMT

Yes I have Internet on my laptop

Re: Have no network connection

Chrisee — Sat, 29 Mar 2025 07:44:49 GMT

@Lash2 if other devices connect to the hub but the TV doesn't check the network settings on the TV. Assuming there is a wifi connection then check the TV has an IP address in the range 192.168.0.2 to 192.168.0.254 if it hasn't try resetting the TV to get the settings from the router.

My own TV kit was giving similar issues last weekend which were cured by a full reboot of the hub. It wasn't obvious what was causingbthe fault but there is a reason why every tech support script contains the request first the user reboots every bit of kit as often it clears obscure faults. When rebooting a TV disconnect the power until the power led goes out as otherwise the menory is not cleared.

Re: Have no network connection

PatStoneham — Fri, 16 May 2025 17:05:38 GMT

A hub was put in today now I have no network connection. I have followed all in structuin. I need help. I have rung sky no answer after 33 minutes

Re: Have no network connection

JimM1 — Fri, 16 May 2025 18:14:44 GMT

@PatStoneham Can you say why a hub was put in today, may lead us to what is best for you to do!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

https://www.sky.com/help/articles/sky-broadband-and-talk-new-line-installation-a