topic Re: WiFi calling issue in Broadband

WiFi calling issue

Alastair9 — Thu, 27 Mar 2025 14:14:46 GMT

I have a sky max broadband hub (white) with extenders. I've been using my mobile (Three Network) to make calls over the last few weeks and noticed the signal occasionally drops during the call, only for 5-10seconds, and then comes back. On one call the line had a similar voice delay, which was extremely frustrating.

I've read a number of threads here mentioning the MAP-T issue, but what's the best way to get Sky to look at my issue? Reluctant to sit on the phone for hours and not get anywhere.

Thanks in advance for any suggestions

Re: WiFi calling issue

jamesn123 — Thu, 27 Mar 2025 15:01:49 GMT

@Alastair9

I doubt its MAP-T causing the issue but you can follow the instructions in this post to request for it to be disabled.

Re: WiFi calling issue

Alastair9 — Fri, 28 Mar 2025 15:51:48 GMT

Thanks @jamesn123 for your reply. I have been in touch with the sky broadband technical team today and they are escalating the issue.