topic Re: Internet not working in Broadband

Internet not working

AshleyShania — Fri, 28 Mar 2025 13:37:30 GMT

My internet is not working and i bave rest it a few times and re plugged everything in but on your side its saying my internet is working but it is not working can someone get into contact with me please

Re: Internet not working

caesarome — Fri, 28 Mar 2025 13:45:33 GMT

@AshleyShania

Nobody will call you due to you posting on here.

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Internet not working

AshleyShania — Fri, 28 Mar 2025 13:46:18 GMT

My internet is not working this needs to be fixed as i work from home and i need my computer in order for me to work

Re: Internet not working

AshleyShania — Fri, 28 Mar 2025 13:47:12 GMT

I have done this all and it is not working i work from home and need my laptop can you give me your customer service contact number as i have been on the internet and cannot find it

Re: Internet not working

caesarome — Fri, 28 Mar 2025 13:50:46 GMT

@AshleyShania

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet not working

caesarome — Fri, 28 Mar 2025 13:51:46 GMT

As you can see I dont work for Sky.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.