topic Re: About my Installation Status in Broadband

About my Installation Status

SJ2704 — Fri, 28 Mar 2025 11:19:38 GMT

I got the dates of installation as 23 Jan but still its not done till date.

I am seeking details about my installation , by when do you think it will get completed and the associated compensation.

Re: About my Installation Status

SKY1992bf — Fri, 28 Mar 2025 11:22:59 GMT

@SJ2704 as customers we can't answer this so you will need to call sky

as for compensation all the information is on the link below

https://www.sky.com/help/articles/auto-compensation

Re: About my Installation Status

SJ2704 — Fri, 28 Mar 2025 11:42:04 GMT

Hi there, How to call them?, I mean is there any number or email id to do the same?

They are messaging me that Dont call us, we will come back to you on yy dates. I am really confused and never got any satisfying answer from the email that I did to them.

Re: About my Installation Status

SKY1992bf — Fri, 28 Mar 2025 11:44:59 GMT

@SJ2704 Sky doesn't use email has a general communication route

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150 Calls to Sky Customer Services from your Sky Talk landline phone or a Sky mobile are free

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.