topic Re: WiFi boosters in Broadband

WiFi boosters

Neil178 — Thu, 27 Mar 2025 16:07:57 GMT

i I recently joined with the top broadband package and wifi max but wifi is not consistently reaching all the rooms in my house. I live in a theee storey Victorian house and when I was with my previous supplier I needed to use two boosters for wifi to reach the top floor and through to the kitchen. How can I get boosters from sky please?

Re: WiFi boosters

jamesn123 — Thu, 27 Mar 2025 16:09:58 GMT

@Neil178

Providing you have the broadband boost or Sky Max addon then you can claim boosters by calling Sky and informing them

Re: WiFi boosters

TimmyBGood — Thu, 27 Mar 2025 18:18:59 GMT

@Neil178

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.