topic Re: Upgrade question in Broadband

Upgrade question

FuriousD — Thu, 27 Mar 2025 16:51:17 GMT

Sky called me today as i have put a cancellation in for my TV, they have offered me a deal to stay which also included a better deal on my broadband.

Curerntly i have Ultrafast 1 which has been solid since we got it, i have the black SR203 hub, 4 ethernet ports on the back and phone plugged in. I get circa 140 up and 26 down which is fine for our needs

They have offered me Fibre 300 on a new contract for 24 month, cheaper than my Ultrafast.

Questions:

Will it just switch across from my current speed to the new speed or will an engineer need to come out?

Will they send me the new White router to use? Only reason i ask this is the black one has been great, wifi in all rooms, i have been reading the forums about the white one (newer one) and it looked like its plagued with problem, i'd rather stay with the back one.

Thanks in advance

Re: Upgrade question

Chrisee — Thu, 27 Mar 2025 16:57:39 GMT

@FuriousD If as sounds likely you have full fibre already the change in speed is done remotely. Existing customers do not usually get the white hub unless they buy the WiFi Max upgrade.

Re: Upgrade question

FuriousD — Thu, 27 Mar 2025 17:01:15 GMT

Thanks @Chrisee sounds like everything should be as is then apart from a speed jump.

👍

Re: Upgrade question

TimmyBGood — Thu, 27 Mar 2025 17:04:07 GMT

@FuriousD

Is it definitely an SR203 used with an associated ONT for FTTP?

There's also the almost identical SR204 for G.fast, which would be plugged onto a master telephone socket.

Re: Upgrade question

FuriousD — Thu, 27 Mar 2025 17:09:22 GMT

@TimmyBGood good point, just checked, It is a SR204.

Will this make a difference need to change?

I have a master socket 5C and the router is plugged into the G Fast port.

Re: Upgrade question

cookiemonsteruk — Thu, 27 Mar 2025 17:12:14 GMT

@FuriousD

enter your full address in the link below and post the table and notes below after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Upgrade question

FuriousD — Thu, 27 Mar 2025 17:17:42 GMT

Re: Upgrade question

TimmyBGood — Thu, 27 Mar 2025 17:24:55 GMT

@FuriousD

Yes, that makes a substantial difference: it means you'll need installer attendance to put in an optical circuit and ONT, as you'd be moving from G.fast to FTTP with the copper connection and master socket becoming obsolete. . Although 300Mbs is theoretically possible over G.fast, Sky has never offered that version.

Re: Upgrade question

FuriousD — Thu, 27 Mar 2025 17:25:02 GMT

OK, so not as straight forward as i hoped.

I guess it will mean a new hub as well as an engineer visit too.

Re: Upgrade question

cookiemonsteruk — Thu, 27 Mar 2025 17:25:48 GMT

@FuriousD

Thats an underground feed served by an existing duct and a 1 stage install. Usually meaning fibre is bought from an outside telecoms "manhole" through the duct and feed to the house where an external box (csp) is installed on the outside of the house. Then drilled thru where an internal ont fibre modem will be installed. 1 stage usually means external and internal work is done on the same day and usually takes 12 days from order to install

Re: Upgrade question

TimmyBGood — Thu, 27 Mar 2025 17:26:47 GMT

@FuriousD

Other posts suggest you'd be sent an SR203 as a replacement for the SR204, unless you specifically opt to add the WiFi Max subscription supplement.

Re: Upgrade question

FuriousD — Thu, 27 Mar 2025 17:38:17 GMT

@TimmyBGood

Is this a farily straight forward process these days? I see lots of comments about Sky G Fast to SKY Ful Fibre being a problem as their wasnt a direct route to do so. Assume this has been solved these days?

Re: Upgrade question

cookiemonsteruk — Thu, 27 Mar 2025 17:43:14 GMT

@FuriousD

Yep. The issue has been circumvented and the direct route from g.fast to full fibre is now resolved

Re: Upgrade question

Chrisee — Thu, 27 Mar 2025 17:46:41 GMT

@TimmyBGood & @FuriousD I would not be too surprised if you get sent Sky's "conversion kit" which is actually just anshort ethernet cable in a box as the SR204s are the same as the SR203 but with a different modem. By the way one of the Ethernet ports gets used for the WAN link to the new ONT.

Re: Upgrade question

FuriousD — Thu, 27 Mar 2025 17:46:47 GMT

Thank you all.

Look like thats the way i will have to go then.

Re: Upgrade question

FuriousD — Thu, 27 Mar 2025 17:49:45 GMT

Assume you can use a different ethernet cable and of a different length as the router is not right next door to where the boradband comes in.

Re: Upgrade question

cookiemonsteruk — Thu, 27 Mar 2025 17:51:47 GMT

@FuriousD

You can use any length (up to 100meres) of category 5e ethernet cable

Re: Upgrade question

TimmyBGood — Thu, 27 Mar 2025 18:13:58 GMT

@Chrisee

I'd agree, except previous posts suggest G.fast to FTTP gets a 204 to 203 swap despite this not actually being necessary.

Re: Upgrade question

FuriousD — Fri, 04 Apr 2025 14:36:38 GMT

Just an update.

Agreed to move to Fibre 300 on 28th March. First activation date and engineer visit was 9th May, ok its a while away but not a massive problem. Looking in my orders on the app it listed Sky Engineer visit, full fibre activation and sky hub delivery. All ok.

I get a text on Tueday from Openreach on behalf of sky saying they have completed the work to the network and can offer me an earlier appointment from 11th Apr, great! Just text back 11th Apr which i did. Reply saying they will confirm date and timeslot shortly.

Get a text from Sky on Wednesday saying Openreach will now complete the set up, any problems call.

Openreach text yesteday confirming 11th Apr and time. All good,

However looking at my order in the app it states Sky engineer cancelled (correct as Openreach are now doing it). But it also say action required on my activation order, when i view it says to go to message centre and there isnt anything. Also the new router hasnt even been dispatched yet. Tried live chat and only get the bot. Tried calling and it say there is high demand and they know some orders are taking longer so just check the orders page, this doesnt actually tell me anything though, the router is still awaiting dispatch.

Re: Upgrade question

FuriousD — Mon, 07 Apr 2025 10:59:38 GMT

Hi all,

My orders pages hasnt updated and still shows the following. I have tried calling Sky and that department is closed please call back between 9am-9pm 7 days a week. It is between those times at the moment. Facebook help was no help, said to call....

I understand that the hub is normally sent 5 days before activation. I have Openreach coming on Friday this week.

When i click on view below and as there is action required is says your broadband activation has changed. It was for 9th May, following text from Openreach it is now 11th April (this Friday). When i visit my message center there is not further information.

Appreciate this is a customer forum so people might not be able to help.