topic No internet after activation in Broadband

No internet after activation

Rafe1 — Wed, 26 Mar 2025 23:00:23 GMT

My sky broadband activation date was today. I got a text confirming the open reach visit was successful and was told I didn't need to be home for this.

there is no green internet light on my router and I have no internet via WiFi. I have tried the usual unplugging and resetting but nothing works.

Any ideas or suggestions would be much appreciated.

Re: No internet after activation

Chrisee — Thu, 27 Mar 2025 07:14:03 GMT

@Rafe1 you need to speak with Sky to find out why the activation looks to have failed so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: No internet after activation

Tom-W19 — Thu, 27 Mar 2025 12:22:31 GMT

Thanks for escalating. We've sent an invite to @Rafe1.