topic Re: Sky engineers in Broadband

Sky engineers

BRIAN9650 — Wed, 26 Mar 2025 10:37:18 GMT

Hello is there such a thing now as engineers or do we have to do everything ourselves now, I have been with sky since july/Aug never seen an engineer .I did have sky streaming for the amount I used it I found it expensive so I returned it now I cannot connect my smart TV to my broadband, but I cannot find help from anyone I did equipment check and they checked my previous address, I cannot find what address is being used for me .HELP

Re: Sky engineers

Chodley — Wed, 26 Mar 2025 10:57:58 GMT

leaving aside the fact they were never officially "engineers" (which requires way more training and certification), yes there are still some but connecting a TV to a wifi network is way below the difficulty threshold that would justify the expense of sending a technician.

If it was a sky device, or if the broadband just wasn't working, it would probably be something they would do but I doubt it for a 3rd party TV.

presumably this TV just wants you to provide a wifi SSID and a password?

Re: Sky engineers

Chrisee — Wed, 26 Mar 2025 11:14:39 GMT

@BRIAN9650 the forumcan probbably help if you post details of the TV and the colour of your Sky hub. There is a quite common issue with Samsung TVs and Sky's white hubs where the new higher WiFi security standard these hubs use prevents the TV from connecting. The fix is simple go into the Hub's advanced settings in the My Skky app and find the wifi security setting and change it to WPA2 from WPA3-T.

If that isnot your problem just post the details and someine can probably help.

Re: Sky engineers

TimmyBGood — Wed, 26 Mar 2025 11:22:20 GMT

@BRIAN9650

As indicated above, no ISP will despatch an 'engineer' to connect a smart television to WiFi: that's always expected to be done by the customer themselves.

Re: Sky engineers

Chodley — Wed, 26 Mar 2025 12:07:54 GMT

@Chrisee wrote:
@BRIAN9650 the forumcan probbably help if you post details of the TV and the colour of your Sky hub. There is a quite common issue with Samsung TVs and Sky's white hubs where the new higher WiFi security standard these hubs use prevents the TV from connecting. The fix is simple go into the Hub's advanced settings in the My Skky app and find the wifi security setting and change it to WPA2 from WPA3-T.

If that isnot your problem just post the details and someine can probably help.

Isn't WPA3 backwards compatible?

Re: Sky engineers

TimmyBGood — Wed, 26 Mar 2025 12:18:45 GMT

@Chodley

WPA3-T ('Transition-mode') is supposed to negotiate, but some WPA2 hardware cannot manage this.