topic Re: How to avoid early termination charges in Broadband

How to avoid early termination charges

GedP — Thu, 13 Jun 2024 06:30:25 GMT

i was informed recently that my current broadband package would be out of contract on 7 July and unless I contacted them this contract would roll over to another package which would be £30 a month.

After talking to Sky they yesterday agreed to put me on Sky's social tariff which is Superfast 35 and will cost £20 a month. I am in the process of selling my property so if I have to cancel my contract in say 2/3 months does this mean I will have to pay for the remaining 15 months?

If I cancel signing up for the social tariff (which I can do in the cooling off period) is there a way I can continue the old contract ticking over without having to agree to another 18 months?

Re: How to avoid early termination charges

Chrisee — Thu, 13 Jun 2024 06:50:17 GMT

@GedP all Sky contracts wil roll over into a monthly contract after the fixed term period is complste. So you can give 14 days noticecto cancel or use the one step switch process if you want to move to another supplier using Openreach lines. Sky will try to sell you a new fixed term but you can decline that if you dont want to be tied down.

The Social Tariff is restricted to customers in receipt of specific means tested benefits but has no early termination charges in the first 18 months see https://www.sky.com/help/articles/sky-social-tariff

Re: How to avoid early termination charges

GedP — Thu, 13 Jun 2024 06:55:15 GMT

Thank you, that's really helpful

Re: How to avoid early termination charges

hounddog11 — Wed, 26 Mar 2025 11:23:09 GMT

SKY's treatment of long established customers is disgraceful. I've used SKY for over 40 years yet now when I want to cancel my subscription because I'm emigrating they won't let me. I am left with no alternative but to just cancel my standing order and let SKY go to hell. If they had accomodated me I could have returned my SKY Q box but since they wont sent me the packaging or label to that I can't. They should be ashamed of the way that they treat good customers.

Re: How to avoid early termination charges

TimmyBGood — Wed, 26 Mar 2025 12:07:21 GMT

@hounddog11 wrote:

I've used SKY for over 40 years yet now when I want to cancel my subscription because I'm emigrating they won't let me.

A minimum term contract is what it says: there aren't exemption clauses for relocation. If you are currently within such a term then you've benefited from a reduced price which was based on the length of the contract period.

@hounddog11 wrote:

I am left with no alternative but to just cancel my standing order and let SKY go to hell.

No, they'll go to a debt recovery service.

Re: How to avoid early termination charges

hounddog11 — Wed, 26 Mar 2025 14:20:09 GMT

Debt recovery service??? LOL Are they going to have me extradited from Poland over three months of a contract?