topic Re: Planned changes on broadband hub in Broadband

Planned changes on broadband hub

Marcia+Smikle — Wed, 26 Mar 2025 10:49:35 GMT

What action do I need to to take before service and security updates on the broadband hub end on the 31 December 2025

Re: Planned changes on broadband hub

FLC — Wed, 26 Mar 2025 10:57:13 GMT

Assuming you have one of the older, flat Hubs, request a replacement from Sky.

Re: Planned changes on broadband hub

GD1 — Wed, 26 Mar 2025 10:59:39 GMT

@Marcia+Smikle If you received an email there is a link for you to follow. Did you receive an email?

Re: Planned changes on broadband hub

Chrisee — Wed, 26 Mar 2025 11:04:28 GMT

@Marcia+Smikle there is no action required by customers using Sky hubs its all down to Sky. The upright black Sky Broadband Hub (model SR203 or SR204) are compliant with the new regulations and planned services and will continue to be updated by Sky. Thesame applies to the latest white Sky Max hubs SR213.

The hubs which will no longer be uodated are the flat SkyQ hubs (modern er110 and err115) Sky are in the pricess of contacting customers using these and offering them a switch to the SR203. Given the fact there are several million of these units they are doing this in batches so ask customers wait to be contacted when a link is given to get the swap. There are a few customers using even older hubs/routers which are also included in the project.

Re: Planned changes on broadband hub

Marcia+Smikle — Wed, 26 Mar 2025 11:15:48 GMT

Thanks for your advice as I am getting conflicting advice from Sky customer services on the action that I need to take.

Re: Planned changes on broadband hub

TimmyBGood — Wed, 26 Mar 2025 12:20:02 GMT

@Marcia+Smikle

Broadband will continue to work through Q Hubs: the withdrawal of service and updates is something if a red herring.

All ISPs need to swap-out router models of that vintage which don't contain Analogue Telephone Adapters before PSTN is switched off (currently scheduled for January 2027) and also because weak fixed Administrator passwords are no longer acceptable under UK law, but there's no great urgency.

Re: Planned changes on broadband hub

Marcia+Smikle — Wed, 26 Mar 2025 12:17:41 GMT

Thanks for your response.