topic Unexpected charge in Broadband

Unexpected charge

Hb32 — Wed, 26 Mar 2025 09:07:35 GMT

I cancelled my Sky broadband contract on 14 March but my accound was debited on 25 March - who do I contact?

Re: Unexpected charge

GD1 — Wed, 26 Mar 2025 09:09:26 GMT

@Hb32 Did you receive confirmation of your cancellation? Also billing normally continues to the next bill date, any overpayment is refunded, is there a credit showing on your account.

Re: Unexpected charge

Hb32 — Wed, 26 Mar 2025 09:18:02 GMT

Yes received email confirming cancellation. No credit on account. Feb bill showing as last with payment date. No current or future bills available to view.

Re: Unexpected charge

caesarome — Wed, 26 Mar 2025 10:19:30 GMT

@Hb32

Was March 14th the day you gave Sky your 14 days notice to leave or was it your last day with Sky ?

What shows here regarding a future bill:

https://www.sky.com/bill/tv-broadband-talk/future

Re: Unexpected charge

Hb32 — Wed, 26 Mar 2025 10:29:58 GMT

Last date of service 14 March following at least 14 day notice. No future bills showing, as previously mentioned. Heading under Broadband as 'Old Bills'.