topic Re: auto compensation in Broadband

auto compensation

benhines — Fri, 15 Nov 2024 20:14:26 GMT

hello, i received auto compensation for £1655 but my bill is only £29 a month so will take 5 years to clear this. is there anyway they can refund some of this to my bank? i was told on whatsapp they would sort it out for me but then i see posts on here saying i cant.

any help appreciated

Re: auto compensation

Daniel0210 — Fri, 15 Nov 2024 20:25:37 GMT

@benhines

My understanding is that it remains on your Sky account as credit. However, if you cancel your subscription before it's used up any remaining credit would be reimbursed to you a few weeks later.

Re: auto compensation

benhines — Fri, 15 Nov 2024 20:28:38 GMT

Thanks for your reply ! Just seems strange that the lady on WhatsApp said to message when I received the compensation and they would look at refunding it for me

Re: auto compensation

Daniel0210 — Fri, 15 Nov 2024 20:37:54 GMT

@benhines

Well if that was by a Sky employee see what happens doing that. It seems you asked the question after being told that so you obviously weren't convinced.

Re: auto compensation

benhines — Fri, 15 Nov 2024 20:33:00 GMT

No I asked the question because I saw some people saying different and it wouldn't be the first time a sky employee has told me the wrong thing. Your sarcasm is excellent though

Re: auto compensation

daveNOS — Fri, 15 Nov 2024 20:40:17 GMT

@benhines The OfCom rules state it will remain on your bill as a credit unless you agree otherwise, so you can call Sky and ask for it to be paid in to your bank account, especially given the amount and how long it will take to use.

Re: auto compensation

benhines — Fri, 15 Nov 2024 20:43:46 GMT

Thankyou Dave I appreciate that

Re: auto compensation

SKY1992bf — Fri, 15 Nov 2024 21:50:38 GMT

@benhines As @daveNOS mentioned you can ask sky but the ofcom guidelines is something along the lines of

compensation will be paid via account credit unless both parties reach agreement beforehand for it to be paid via other means

so the question is did you raise this before the credit was applied to your account

Re: auto compensation

benhines — Fri, 15 Nov 2024 21:53:15 GMT

Yes I asked them this on the 30th October and the compensation was applied today, it was a vague answer when I asked I was told : we can look at refunding it to you when it is on your account ,when you get the notification let us know and we can organise that for you . Problem is there shut till tomorrow and I was just concerned because this money would be a godsend for Christmas

Re: auto compensation

Markyboy3 — Tue, 25 Mar 2025 23:42:45 GMT

Hello just wondering if you did manage to get it paid into your account as I'm currently going through the same thing I was told I could have the compensation paid into to personal account but the last sky operater I spoke to said it can't be and will just go into my account as credit

thanks guys

Re: auto compensation

Daniel0210 — Wed, 26 Mar 2025 05:40:38 GMT

@Markyboy3
It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

Re: auto compensation

Markyboy3 — Wed, 26 Mar 2025 07:46:41 GMT

Yes I understand that but can I get the compensation paid into my personal account not my sky account as it's my compensation and it's just under £1000 I don't want it just say in my sky account

thankyou

Re: auto compensation

Daniel0210 — Wed, 26 Mar 2025 07:51:51 GMT

@Markyboy3

My understanding is that whilst you're still a customer it can only be credit on your Sky account but see post 8 above from @SKY1992bf

Re: auto compensation

Watson6 — Mon, 20 Oct 2025 06:26:08 GMT

I'm currently in the same situation.. I did however ring Sky as soon as we received the letter we would be receiving the compensation and requested it to go into our current account as like you it's just under £1000 .. I was told that was fine and it would be processed how I requested.... now we wait and see if that is actually what happens!

Re: auto compensation

Josoap — Tue, 30 Dec 2025 04:38:04 GMT

Hi can I ask how long you had no service for to receive such a large amount I'm current to on 34 days with no service

Re: auto compensation

Daniel0210 — Tue, 30 Dec 2025 05:32:28 GMT

@Josoap

This thread was started a while ago now so since 01/04/25 the new rates are £9.98 per day.