https://helpforum.sky.com/t5/Broadband/Speed-Problems/m-p/4945529#M475849 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4312937">@AB92</a>&nbsp;</P> <P>This is a customer helps customer forum so you are not talking to Sky by posting on here so try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 25 Mar 2025 21:46:09 GMT caesarome 2025-03-25T21:46:09Z https://helpforum.sky.com/t5/Broadband/Speed-Problems/m-p/4945506#M475844 <P>Dear Sky Team,</P><P><BR />I think there is no improvement since I last wrote you about the speech we are having at home. Even in the same room the speed is below promised. Kindly look into this.&nbsp;<BR /><BR /></P><P>Regards,</P><P>Ayberk</P> Tue, 25 Mar 2025 20:59:01 GMT https://helpforum.sky.com/t5/Broadband/Speed-Problems/m-p/4945506#M475844 AB92 2025-03-25T20:59:01Z https://helpforum.sky.com/t5/Broadband/Speed-Problems/m-p/4945529#M475849 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4312937">@AB92</a>&nbsp;</P> <P>This is a customer helps customer forum so you are not talking to Sky by posting on here so try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 25 Mar 2025 21:46:09 GMT https://helpforum.sky.com/t5/Broadband/Speed-Problems/m-p/4945529#M475849 caesarome 2025-03-25T21:46:09Z