topic Re: Internet issues in Broadband

Internet issues

Jessica7 — Tue, 25 Mar 2025 18:15:38 GMT

Our internet is very slow and our devices keep disconnecting and saying there is no internet avaliable

Re: Internet issues

CG1 — Tue, 25 Mar 2025 18:49:38 GMT

Same. Every evening, about this time. Very frustrating. Speed test etc says all is ok and no devices connected. I have a phone, sky stream, an Alexa and an iPad all supposedly connected.

Re: Internet issues

Jessica7 — Tue, 25 Mar 2025 19:03:47 GMT

Yes me too and when i work from home my laptop does not connect

Re: Internet issues

Jessicq — Tue, 25 Mar 2025 19:11:08 GMT

Yeah, mines only connected to certain apps and not others.

Re: Internet issues

Karengress — Tue, 25 Mar 2025 19:51:15 GMT

Mine too, how do you get to speak to someone about these problems.

Re: Internet issues

John_Beckett — Tue, 25 Mar 2025 20:31:53 GMT

Issues in TD11 area. Internet connection coming and going but diagnostics check returns no fault.

Re: Internet issues

Jessicq — Wed, 26 Mar 2025 11:39:15 GMT

I spoke to them today. Turns out because my broadband shield was on PG. It can affect loads of different apps in certain ways. Really weird. Even ones that you would imagine are kid-friendly still wasn't working on PG. Soon as I change my broadband shield. It all started working.