topic Connection issues in Broadband

Connection issues

Ksm — Tue, 25 Mar 2025 17:09:37 GMT

Why does my WiFi keep disconnecting and my rota turn orange when nothing is wrong? I am paying for the internet yet I'm unable to use it and it turns off 2-3 times a day!

Re: Connection issues

caesarome — Tue, 25 Mar 2025 17:10:54 GMT

@Ksm

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Connection issues

Ksm — Tue, 25 Mar 2025 17:12:32 GMT

I’ve tried calling sky but because the test come back fine it's not an issue yet I still have no internet and I pay to have it!.

Re: Connection issues

caesarome — Tue, 25 Mar 2025 17:31:19 GMT

When calling saying nothing when asked any questions by the bot and remain on the line.

Re: Connection issues

Ksm — Tue, 25 Mar 2025 17:34:51 GMT

which number would be best to do this and actually see results and it's been happening for the last two months and I don't seem to get anywhere with the number on the app

thank you