topic Re: Intermittent connection in Broadband

Intermittent connection

Power+to+the+peop — Tue, 25 Mar 2025 14:59:27 GMT

My broadband connection has been going on and off since yesterday afternoon.

Re: Intermittent connection

caesarome — Tue, 25 Mar 2025 17:00:10 GMT

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Intermittent connection

Jessicq — Tue, 25 Mar 2025 19:13:40 GMT

So had mine it's really annoying

Re: Intermittent connection

Enigmatic — Wed, 26 Mar 2025 05:22:02 GMT

Same here, the WiFi and broadband test are always green, no matter how poor the connection