topic Broadband shocking for weeks in Broadband

Broadband shocking for weeks

jc188 — Tue, 25 Mar 2025 12:35:53 GMT

The broadband in the house is terrible- we have reset the router & extender devices & no luck - to download anything on sky box it's taking ages - the images on sky and apps are blurry! Internet searches on phones are impossible it's a total disaster

Re: Broadband shocking for weeks

jamesn123 — Tue, 25 Mar 2025 13:03:48 GMT

@jc188

Have you ran the line test in the My Sky app?

Re: Broadband shocking for weeks

jc188 — Tue, 25 Mar 2025 13:16:07 GMT

Yes it's says there are no issues and there are countless issues - I am having to respond via 5G as the internet is so poor it won't load the page

Re: Broadband shocking for weeks

jamesn123 — Tue, 25 Mar 2025 13:44:24 GMT

@jc188

Which Sky hub and package do you have

Re: Broadband shocking for weeks

jc188 — Tue, 25 Mar 2025 15:21:19 GMT

Sky hub 4.2 & sky booster 4- sky full fibre 150

Re: Broadband shocking for weeks

jamesn123 — Tue, 25 Mar 2025 15:45:13 GMT

@jc188

Can you please post your router stats

Re: Broadband shocking for weeks

jc188 — Tue, 25 Mar 2025 19:43:19 GMT

152mb/s

i work in IT Networking and have carried out all the checks - there is either an issue in the area or the equipment as it has been like this for weeks & is impacting service, a service I am paying for to function fully not partially on a good day

Re: Broadband shocking for weeks

jc188 — Wed, 26 Mar 2025 12:47:02 GMT

Is there any update?

Re: Broadband shocking for weeks

jamesn123 — Thu, 27 Mar 2025 09:35:30 GMT

@jc188

You never posted your router stats ?

Re: Broadband shocking for weeks

jc188 — Fri, 28 Mar 2025 14:36:40 GMT

What stats do you need? I sent the Mb/s already - the service is shocking- to update an app is taking over 2 minutes!