Home Broadband

Dred — Tue, 25 Mar 2025 10:35:19 GMT

Hi guys, 2 weeks ago I ordered a home internet fibre optic, the master came, installed a box on the house, and was on his way, a week later another master came to connect me, and then the miracles began. The first thing he started to do was to drill a hole in my bed to install a wi-fi unit over my head. I asked him not to do it and to run the cable into the kitchen, which is next door. But in the end he did not have a drill bit to drill the wall, and left, saying that I should do it myself. Here comes a new text message that the visit of the master postponed to 5 May, it is actually 2 months since the order of my service. What should I do in this situation? I don't speak English very well. The hotline doesn't answer. Honestly, I'm shocked.

Re: Home Broadband

jamesn123 — Tue, 25 Mar 2025 10:44:23 GMT

Hi @Dred

Sounds like an unprofessional installer. There should be some allowance for you to decide where the cable enters but obviously it does depend on the capabilities of the installer.

It would be odd for the install to be delayed until May just because one appointment failed but if your area is busy for engineers it is possible. You would need to speak to Sky about it though, if you call the number on the site you should be able to get through to them.

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Home Broadband

Re: Home Broadband