topic Re: No WiFi again in Broadband

No WiFi again

Confused24 — Tue, 25 Mar 2025 05:30:31 GMT

WiFi regularly dropping and unable to connect any devices. I pay a fortune for this service and expect it to work. What is the issue please.

Re: No WiFi again

Daniel0210 — Tue, 25 Mar 2025 05:45:48 GMT

@Confused24

It could be overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it's not back hasn't returned by 0700 use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

Re: No WiFi again

caesarome — Tue, 25 Mar 2025 05:45:17 GMT

@Confused24

As customers here we couldn't say what the issue is so if you a reboot of your hub doesn't kick it back into life then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.