topic Re: Wifi drops in Broadband

Wifi drops

Marky7248 — Mon, 24 Mar 2025 08:53:54 GMT

Hi I seem to have drop outs at times when on work teams Calls. Everything looks connected but at times it drops out. I have an older sky q booster. Is there maybe a new booster that I need ?

Re: Wifi drops

jamesn123 — Mon, 24 Mar 2025 14:32:01 GMT

Hi @Marky7248

Could you please let us know which Router & Booster you have

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: Wifi drops

Marky7248 — Mon, 24 Mar 2025 17:09:35 GMT

Hi I have a sky max router and a sky q booster

Re: Wifi drops

jamesn123 — Tue, 25 Mar 2025 10:06:00 GMT

@Marky7248

The Sky Q booster is not appropriate for the Sky Max hub. You should be using Max Pods instead. These can be claimed from Sky if you have the WiFi max addon and you have either a WiFi blackspot in your home or one of your rooms is not getting the minimum WiFi speed stated on the WiFi Max agreement.