topic Re: Superfast Fiber and VDSL connection only 25Mbit/s in Broadband

Superfast Fiber and VDSL connection only 25Mbit/s

Max_Fox — Mon, 24 Mar 2025 13:58:27 GMT

In July 2024 I switched from Vodafone fiber to SKY only because of the lower price, previously I had no problems with the connection speed, after changing to SKY I did not pay special attention to the maximum connection speed, but in December I noticed that the maximum transfer of downloading files was only 2.8 Mbytes/s, previously in Vodafone I had at least twice as much. The IT specialist (I work remotely) checked in the router that VDSL is connected at 25 Mbit/s although I pay for the Sky Broadband Superfast connection. Is this a basis for changing the provider without incurring the costs of early termination of the contract. The issue of the slower connection that I have is becoming more and more frustrating for me. Thank you

Re: Superfast Fiber and VDSL connection only 25Mbit/s

cookiemonsteruk — Mon, 24 Mar 2025 14:01:19 GMT

@Max_Fox

If you have a black hub could you post your ststistics

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

Re: Superfast Fiber and VDSL connection only 25Mbit/s

cookiemonsteruk — Mon, 24 Mar 2025 14:11:46 GMT

@Max_Fox

Just moderated the image. What hub do you have?

Could you enter your full address in the link below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Superfast Fiber and VDSL connection only 25Mbit/s

mormegil — Mon, 24 Mar 2025 14:20:28 GMT

25Mbps for a VDSL service is a superfast connection

as it is a part fibre connection the speed is dependant on the length of the copper line from you house to the green street cabinet

as the copper line degrades over time openreach can lower the maximum allowed speed to sacrifice speed for stability

Re: Superfast Fiber and VDSL connection only 25Mbit/s

Max_Fox — Mon, 24 Mar 2025 14:40:42 GMT

From my router and Connection from your website

Re: Superfast Fiber and VDSL connection only 25Mbit/s

cookiemonsteruk — Mon, 24 Mar 2025 14:41:17 GMT

@Max_Fox

Your stats show a slightly raised noise margin but not enough to make a significant increase in speed

The other link will show what openreach say you should get

Re: Superfast Fiber and VDSL connection only 25Mbit/s

jamesn123 — Mon, 24 Mar 2025 14:43:48 GMT

@Max_Fox

What was the speed Sky quoted you when you signed up? it should be in your welcome email.

Looking at your router stats they look a bit slow for your line length but not awful.

Re: Superfast Fiber and VDSL connection only 25Mbit/s

Max_Fox — Mon, 24 Mar 2025 14:46:43 GMT

Superfast is at least 60Mbit/s, I don't have Superfast 35

Re: Superfast Fiber and VDSL connection only 25Mbit/s

jamesn123 — Mon, 24 Mar 2025 14:49:44 GMT

@Max_Fox wrote:

Superfast is at least 60Mbit/s, I don't have Superfast 35

Thats incorrect. Superfast is whatever your line can handle, it completely depends on the quality of the copper & how far from the cabinet you are.

The 65mbps figure you see is the national average that Sky and other ISPs quote. This is not the guaranteed figure you will get.

Re: Superfast Fiber and VDSL connection only 25Mbit/s

mormegil — Mon, 24 Mar 2025 14:51:00 GMT

Superfast is the old name before the products were separated into the 35 and 80 sub divisions

the speed available for the package is dependant on what openreach decided is suitable for the length and they can choose to reduce it rather than replace a damaged or end of life copper line

Re: Superfast Fiber and VDSL connection only 25Mbit/s

Max_Fox — Mon, 24 Mar 2025 15:00:44 GMT

Nothing has changed for me except the internet provider, with Vodafon I had about 60Mbit/s, previously I had Fiber with BT and I also had a similar speed. Unfortunately, I did not find any information about the speed in the welcome email.

Re: Superfast Fiber and VDSL connection only 25Mbit/s

jamesn123 — Mon, 24 Mar 2025 15:05:39 GMT

@Max_Fox

It could be a line fault then. The site @cookiemonsteruk mentioned earlier should tell us what your line should be performing to

Re: Superfast Fiber and VDSL connection only 25Mbit/s

Max_Fox — Mon, 24 Mar 2025 15:15:40 GMT

Re: Superfast Fiber and VDSL connection only 25Mbit/s

cookiemonsteruk — Mon, 24 Mar 2025 15:17:56 GMT

@Max_Fox

Ok so it looks like the line is quite bad. But sky are unlikely to task openreach to fix when full fibre fttp is available

Re: Superfast Fiber and VDSL connection only 25Mbit/s

Max_Fox — Mon, 24 Mar 2025 15:18:14 GMT

I guess I was supposed to send this

Re: Superfast Fiber and VDSL connection only 25Mbit/s

jamesn123 — Mon, 24 Mar 2025 15:20:45 GMT

@Max_Fox

Yeah as @cookiemonsteruk has said, if you tried to log a fault Openreach would probably just reject the fault and tell you to move to FTTP.

Re: Superfast Fiber and VDSL connection only 25Mbit/s

cookiemonsteruk — Mon, 24 Mar 2025 15:21:33 GMT

@Max_Fox

Give sky a call

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

To see if they will fix you can still get 80 ,100, 150 Mbps up to 1000Mbps

Re: Superfast Fiber and VDSL connection only 25Mbit/s

cookiemonsteruk — Mon, 24 Mar 2025 15:26:12 GMT

@Max_Fox

In fact i am surprised you haven't received any communiation from sky inviting you to upgrade

Re: Superfast Fiber and VDSL connection only 25Mbit/s

Max_Fox — Mon, 24 Mar 2025 15:30:13 GMT

So what should I do to avoid the costs of terminating the contract in order to change my Internet provider?
Thank you for helping to clarify the problem.

Re: Superfast Fiber and VDSL connection only 25Mbit/s

cookiemonsteruk — Mon, 24 Mar 2025 15:32:15 GMT

@Max_Fox

No termination charges for upgrading