topic Re: Still losing WiFi connection in Broadband

Still losing WiFi connection

Nancy3 — Sun, 23 Mar 2025 19:33:21 GMT

Since taking the Sky fast fibre I have had nothing but problems with my WiFi connection.

i have spoken to customer service who sent me a hub extender which has made no difference.

im paying £70 a month for something that's not working as it should and its virtually impossible to get to speak to someone and when i do i get excuses.

i don't think I should be paying for a faulty product. I've asked to go back to my previous broadband but I can't. What can I do? I cannot keep reconnecting everything every time I want to use it for the next 2 years. I want this sorting properly or let out of this contract!

Re: Still losing WiFi connection

Lisa-P1987 — Mon, 24 Mar 2025 09:41:11 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Still losing WiFi connection

Jhatter — Fri, 20 Feb 2026 06:28:11 GMT

Had sky fibre install yesterday ( didn't even want it) not working can't log in on phones.