topic Re: Issues with Sky Max Hub in Broadband

Issues with Sky Max Hub

Dunbar7919 — Sun, 23 Mar 2025 14:20:07 GMT

For some reason the sky max hub keeps dropping out. Now sky have sent an engineer out twice to fix issues with the line but the issue is still there. When I upgraded from my old sky hub to the max hub I thought this would improve the WiFi around the house but how wrong was I. The max hub is in the same position as the old hub so everything should be the same

I have tried everything to resolve this and I am now at the end of my tether with this and thinking about cancelling all of my sky subscriptions. I have sky glass and streaming lucks so when the WiFi drops we can't watch TV, my wife can't work from home etc

Has anyone had similar issues?

Re: Issues with Sky Max Hub

Lisa-P1987 — Mon, 24 Mar 2025 09:27:03 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issues with Sky Max Hub

Dunbar7919 — Tue, 01 Apr 2025 14:45:38 GMT

Hi,

I am still waiting on someone contacting me reference this issue

Re: Issues with Sky Max Hub

Chrisee — Tue, 01 Apr 2025 15:22:00 GMT

@Dunbar7919 yiu did not use the chat link that was opened for 48 hours so now you need to call Sky.