topic Re: Poor WiFi speed and dropping off all time in Broadband

Poor WiFi speed and dropping off all time

JohnConstant — Sat, 22 Mar 2025 12:35:16 GMT

Had sky installed last week. Should be 20x faster than old copper wire on bt, but it's very slow and keeps dropping out

Re: Poor WiFi speed and dropping off all time

caesarome — Sat, 22 Mar 2025 13:25:11 GMT

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Poor WiFi speed and dropping off all time

JohnConstant — Sun, 23 Mar 2025 16:27:23 GMT

Thanks for the reply, I've tried that, it just says everything is fine when it's not

Re: Poor WiFi speed and dropping off all time

Chrisee — Mon, 24 Mar 2025 08:10:58 GMT

@JohnConstant increasing speed to your hub is not going to necessarily increase speed to your devices if the limitation is the speed of the WiFi signal in your home.

Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.