topic Re: Connected without Internet. in Broadband

Connected without Internet.

Julian01 — Sun, 23 Mar 2025 20:02:37 GMT

The router lights are on but is no Internet connection .

Re: Connected without Internet.

Daniel0210 — Sun, 23 Mar 2025 20:07:29 GMT

@Julian01
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

Re: Connected without Internet.

Julian01 — Mon, 24 Mar 2025 05:16:13 GMT

I did all i could, lights are still green no Internet no WiFi,the app ses there is no issue at the area or adress .

Re: Connected without Internet.

caesarome — Mon, 24 Mar 2025 05:39:39 GMT

Have you tried rebooting your broadband hub at the mains ?

If this doesn't fix it what was the resukt of the broadband line test ?

Re: Connected without Internet.

Julian01 — Mon, 24 Mar 2025 06:00:05 GMT

I did restart it ,no results still same problem, connected, no Internet connection

Re: Connected without Internet.

Chrisee — Mon, 24 Mar 2025 06:07:30 GMT

@Julian01 there is a fault where all of the lights on the hub are green but no data passes.This is caused by an issue at Sky's end the recommended fix is to power down the hub for at least an hour and reconnect which should give you a new connection. Given these servers handle in excess of 6 million lines the occasional glitch is almost unavoidable.