topic Re: Red alarm light on openreach fibre box. in Broadband

Re: Red alarm light on openreach fibre box.

No+6 — Sun, 23 Mar 2025 17:56:20 GMT

Hi, sorry I'm having the same issue, but my sign does drop in and out, I have reset, and the app states my board band is working fine, how do I get help please

Alarm light on my broad band

No+6 — Sun, 23 Mar 2025 18:00:33 GMT

Hi, I had broadband fitted in Jan, but for the last 2 weeks the red alarm light is on constantly , my sign does drop in and out, I have reset, and the app states my board band is working fine, how do I get help please.

Re: Alarm light on my broad band

caesarome — Sun, 23 Mar 2025 19:34:44 GMT

@No+6

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.