topic Re: WiFi still not working in Broadband

WiFi still not working

Jade1989x — Sat, 22 Mar 2025 17:53:08 GMT

Had an engineer come out today but the wifi is still freezing when watching tv and having another device on it at the same time.

Re: WiFi still not working

Chrisee — Sun, 23 Mar 2025 07:20:35 GMT

@Jade1989x you will have to talkto Sky to get this sorted. Ican see your post has been autoescalated to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: WiFi still not working

Addie15 — Sun, 23 Mar 2025 09:18:41 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Jade1989x.