topic Re: Engineer call out in Broadband

Re: Engineer call out

Val43 — Sat, 22 Mar 2025 22:33:20 GMT

I have no internet box has orange light I am up to date with all payments how much is it for sky person to come and fix it

Re: Engineer call out

caesarome — Sat, 22 Mar 2025 22:52:57 GMT

@Val43

Have you tried turning it off then back on again at the mains, if you have and you still see an orange light then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Engineer call out

Daniel0210 — Sun, 23 Mar 2025 05:40:51 GMT

@Val43

As you can see from my signature at the bottom of this post I don't reply via pm. In view of your difficulties speaking directly with an agent it will be worthwhile registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance