topic Re: Router keeps resetting itself in Broadband

Router keeps resetting itself

Xsephi — Sun, 29 Sep 2024 19:45:08 GMT

Can please somebody help.

i think there is a fault with my router.

the router keeps resetting itself, all lights go off, then the red one comes on, followed by the ambers and then greens. Whilst it's doing this, we have no Wi-Fi or phone connection.

its not a problem with my fibre connection to the house, as the main board has all green lights constantly. It's the router itself, I think it needs replacing.

Re: Router keeps resetting itself

Chrisee — Mon, 30 Sep 2024 07:01:21 GMT

@Xsephi assuming you have checked its not an issue with the mains supply then itvdoes sound like the hub is faulty so I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Router keeps resetting itself

Addie15 — Mon, 30 Sep 2024 07:57:42 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Xsephi.

Re: Router keeps resetting itself

Addie15 — Sat, 05 Oct 2024 14:36:44 GMT

Update-We are closing this session now but if you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Router keeps resetting itself

IanHopley — Fri, 21 Mar 2025 19:04:34 GMT

Hi,

My router is doing exactlythe same thing. It has always done it since we joined, maybe about once a month, on average. It hasn't been a huge problem, as it tends to do it in the evenings. However, I work from home and this afternoon, it reset itself twice during a Teams call!

Please could someone help me?