topic Re: Internet drops out? in Broadband

Internet drops out?

Derekskingle — Fri, 21 Mar 2025 12:56:54 GMT

Internet keeps dopping out intermittently. Tried numerous things, but it still works - very annoying.

Re: Internet drops out?

caesarome — Fri, 21 Mar 2025 13:20:02 GMT

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Internet drops out?

Derekskingle — Fri, 21 Mar 2025 13:38:28 GMT

Did all that and it shows a steady and stable connection, but still it drops out intermittemenly. I am using a Mac on Wi-Fi and never had a problem prevsiouly, just since I installed a new Sky Hub. Any idea on the best number to ring please? Thanks for your help.

Re: Internet drops out?

Daniel0210 — Fri, 21 Mar 2025 13:55:01 GMT

@Derekskingle wrote:

Any idea on the best number to ring please?

@Derekskingle

Dial 150 free from your Sky Talk landline.