Mrs

JellyLegs1 — Fri, 21 Mar 2025 01:02:19 GMT

Every day my broadband drops for a number of hours. Every day I complete the required checks, such as disconnnecting, unplugging all cables, re-connecting all cables, switching router power off and on at the mains.
my router is situated in an open area on a table top around 2 metres away from my sky q box.
when I run the online broadband checks, it shows an error message, stating that it cannot see that the hub is connected or plugged in when in fact it is!

ideally, I want to upgrade my adsl circuit to a fibre connection asp so but whenever I try to run availability checks from my sky app, on a daily basis, no results are displayed?! It just hangs on the 'searching for results'.
please advise because on a daily basis for the last few months I am without internet connection for over 6 hours a day.
This happens using WiFi and direct Ethernet cables to my devises.
the lights on my router are constantly flashing orange.

I have raised numerous faults with BT on my landline but the results always return as no fault found.

please advise asap.

thank you

Re: Mrs

caesarome — Fri, 21 Mar 2025 05:41:20 GMT

@JellyLegs1 wrote:

I have raised numerous faults with BT on my landline but the results always return as no fault found.

As a Sky customer you need to be raising these fauls with Sky and not Openreach so have you done this ?

topic Re: Mrs in Broadband

Mrs

Re: Mrs