topic Re: no internet connection in Broadband

no internet connection

ginodg — Thu, 20 Mar 2025 19:24:43 GMT

if i check in the apps its says wifi ng broadband good connection.but when i check the broadband orange light and no light in internet.

Re: no internet connection

Daniel0210 — Thu, 20 Mar 2025 19:26:19 GMT

@ginodg
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

Re: no internet connection

caesarome — Thu, 20 Mar 2025 19:26:32 GMT

@ginodg

Have you tried a reboot of your hub at the mains ?

If that doesn't fix it then try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.