https://helpforum.sky.com/t5/Broadband/Outage/m-p/4941587#M474852 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4357437">@AL1867</a>&nbsp;<BR />If you haven’t done it already use the below link to check to see if there are any problems or outages nearby<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).</P> Thu, 20 Mar 2025 18:57:07 GMT Daniel0210 2025-03-20T18:57:07Z https://helpforum.sky.com/t5/Broadband/Outage/m-p/4941576#M474848 <P>My router says internet is working but it has disconnected from devices,have tried router reboot and still the same,service says no issues but obviously there is&nbsp;</P> Thu, 20 Mar 2025 18:38:44 GMT https://helpforum.sky.com/t5/Broadband/Outage/m-p/4941576#M474848 AL1867 2025-03-20T18:38:44Z https://helpforum.sky.com/t5/Broadband/Outage/m-p/4941587#M474852 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4357437">@AL1867</a>&nbsp;<BR />If you haven’t done it already use the below link to check to see if there are any problems or outages nearby<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).</P> Thu, 20 Mar 2025 18:57:07 GMT https://helpforum.sky.com/t5/Broadband/Outage/m-p/4941587#M474852 Daniel0210 2025-03-20T18:57:07Z