topic Re: Cancelled subscription in Broadband

Re: Cancelled subscription

IMS4 — Thu, 20 Mar 2025 12:24:45 GMT

How can my subscription be cancelled when you have taken 2 payments today.

I will have to cancel soon, as I am moving house and you do not cover the area I am moving to, but that will not be for a couple of months. Why have you taken 2 payments today of £41 and £43

Re: Cancelled subscription

caesarome — Thu, 20 Mar 2025 13:11:40 GMT

@IMS4

You are only talking to other customers so feel free to post an image of this bill and if you do make sure your blank out your name and account number.

Re: Cancelled subscription

IMS4 — Fri, 21 Mar 2025 10:58:34 GMT

I just want to talk to someone about the douible ayment yesterday. Why is it so difficult to speak to anyone?

Please give me a number I can call

Re: Cancelled subscription

Daniel0210 — Fri, 21 Mar 2025 11:01:03 GMT

@IMS4
To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.