topic Re: Internet is down in Broadband

Internet is down

Chloe2612 — Thu, 20 Mar 2025 02:27:28 GMT

Nothing is working but our hub is connected. Having to use our data

Re: Internet is down

Coreys1 — Thu, 20 Mar 2025 02:35:09 GMT

Mine has gone down too

Re: Internet is down

BeverleySJ — Thu, 20 Mar 2025 02:45:55 GMT

All lights were on, but nothing was connecting, now I've got amber lights. But the Sky broadband checker says that everything is fine!!!! Is the checker just there to keep me distracted for a few minutes?

Re: Internet is down

Mo106 — Thu, 20 Mar 2025 02:47:16 GMT

Mine is not working either

Re: Internet is down

Mo106 — Thu, 20 Mar 2025 02:50:18 GMT

Okay mine is back up and working now 👍

Re: Internet is down

Mo106 — Thu, 20 Mar 2025 02:51:11 GMT

Mine is back up and working now

Re: Internet is down

Daniel0210 — Thu, 20 Mar 2025 05:46:03 GMT

At the times you've all posted It could be overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it hasn't returned by 0700 use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

Re: Internet is down

Sparkly — Thu, 20 Mar 2025 06:54:09 GMT

Ours started buffering last night, and everything is slow. my new hub is shocking compared to the old one.