topic Re: Connected with no Internet in Broadband

Connected with no Internet

Jconnell — Wed, 19 Mar 2025 14:38:15 GMT

Diagnostics is saying there's no problem but none of our devices can connect to the Internet, says connected without Internet. This is the second time it's been down in a week

Re: Connected with no Internet

caesarome — Wed, 19 Mar 2025 16:51:18 GMT

@Jconnell

Have you tried a reboot of your broadband hub at the mains ?

Re: Connected with no Internet

Jconnell — Wed, 19 Mar 2025 18:32:09 GMT

Yes done absolutely everything suggested. How do you get Sky to help?

Re: Connected with no Internet

caesarome — Wed, 19 Mar 2025 19:21:46 GMT

Did you run this line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.